Privacy Policy
We believe you should understand exactly what happens with your data. Here's our privacy policy in plain English.
Last updated: January 1, 2025
Data stays in Canada
Your information is stored on Canadian servers in Montreal
We never sell your data
Your personal information is never sold to third parties
Bank-level encryption
All data is encrypted in transit and at rest
Delete anytime
You can delete your account and all data whenever you want
What We Collect
Information you give us
- Your email address when you create an account
- Tax information you enter (income, deductions, etc.) to get estimates
- Messages you send us through support
Information we collect automatically
- Basic device info (browser type, screen size) to make the site work well
- Which pages you visit so we can improve the experience
- Your general location (country/province) for accurate tax calculations
How We Use It
We use your information to
- Calculate your tax estimates accurately
- Save your progress so you can come back later
- Send you important updates about your account
- Improve our service based on how people use it
- Respond when you contact us for help
How We Protect It
Security measures we use
- TLS encryption for all data in transit (the padlock in your browser)
- AES-256 encryption for stored data
- Secure Canadian data centers with 24/7 monitoring
- Regular security audits and updates
- Strict access controls - only essential staff can access data
Who We Share With
The short answer: almost no one
- We NEVER sell your personal information
- We share with hosting providers (Google Cloud) only to run the service
- We may share if legally required (court order, etc.)
- If you connect with an accountant through us, we share only what's needed
Your Rights
It's your data. Here's what you can do with it.
Access
See all the data we have about you
Export
Download your data in a common format
Delete
Permanently remove all your data
Control
Manage what notifications you receive
🍪 Cookies
We use essential cookies to make the site work (like keeping you logged in). We also use analytics cookies to understand how people use Taxiwi so we can make it better. You can disable non-essential cookies in your browser.
👶 Children
Taxiwi is designed for adults filing taxes. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has used our service, please contact us.
📝 Changes
If we make significant changes to this policy, we'll let you know by email or by posting a notice on the site. We won't reduce your rights without giving you a heads up.
🏛️ Legal Stuff
This policy is governed by Canadian law, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA). We take our legal obligations seriously.
Questions About Privacy?
We're happy to answer any questions about how we handle your data.
privacy@taxiwi.ca